FAQ
How much will framing my project cost?
The cost of your project depends largely on the size and materials chosen. We can give you pricing during a visit to our studio or by phone or email if the exact measurements and framing choices are provided to us.
Do you deliver?
Yes we do, anywhere in Canada! All orders placed that cannot be collected at our workshop in Ottawa are shipped via courier. Shipping rates vary and are calculated on an individual basis.
How quickly can you frame my project?
Our normal turn-around time is 3-5 weeks, but depending on materials chosen there may be a delay due to current supply chain issues.
Do you contact me when the order is ready?
When your order has been completed we will contact you via email or phone to arrange collection from the studio. We will also call you if your order involves some special materials and/or a longer time for completion than normal.
What if I don’t like it once I get it home?
Let us know! You will be looking at your framed art everyday, and we want you to be happy with what you see. We try our best to design the perfect combination, but every now and then things may need to be tweaked. We’ll be happy to work with you to make some adjustments.
What’s the turnaround time for JUST a mat or glass?
Orders of frame bits and parts can often be done within a couple of days depending on your requirements.
I have a painting that’s rolled up. Do you stretch canvases?
Absolutely.
I am moving. Do you sell products to protect my art?
We have cardboard protectors to keep your frame corners safe. We recommend wrapping pieces in moving blankets or bubble wrap – which are available from packing supply stores. If you are shipping your art via a courier, we make custom shipping crates and boxes.
What’s the craziest thing anyone has asked you to frame?
You name it, we’ve framed it. In our opinion, there’s no request too odd. Let your freak flag fly—or bring it to us to be framed! We have framed a lot, so here are a few of our favorite framing projects showcasing just a sample of our enormous selection.
How do you take care of my art?
Each piece we take in is wrapped individually and stored flat on special racks until your order is ready to go in the frame.
I left my art there for framing over three months ago—do you still have it?
Yes. Your order is safely stored until you come to pick it up, but we prefer you to begin enjoying your artwork in your home as soon as possible. We send a few gentle reminders and will be genuinely worried about your wellbeing after about six months. Call us at 6133249839 or contact us to make arrangements for delivery or collection.
How do I hang my picture?
Your picture comes with a set of standard picture frame hooks for the appropriate weight. We recommend two hooks per picture. Contact us if you need some hanging advice.